New design practices and research techniques enable us to engage directly with people and discover their true needs, before we even sketch a solution, make a rule or write a policy. Modern technologies are faster, more flexible, cost effective, and can be continuously improved based on user feedback. Data provides greater insight and connections. What’s different, now, is that we have new methods at our disposal. As public servants, we all want to ensure that the programs and services we design fulfill user needs, whether our users are parents, newcomers, students, seniors, communities, co-workers or organizations. By empowering and enabling people to think differently about the way that we deliver programs and make policy.Īt the Ontario Digital Service, we believe that we are all designers of the service experience. By working out loud, and in the open, to share lessons learned and demonstrate change. So, how might we create simpler, faster, better services for Ontarians, together?īy delivering. Technology has not changed our shared mission of service it has given us new tools. The people of public service are impact-driven, working hard to meet the changing expectations of the public, communities and businesses. Some of the strongest examples of people-centred service are seen inside government. Except one thing: our collective commitment to people.Īs humans, we still want to connect with one another, fulfill dreams and leave our world better than we found it. Yes, we are living in an age re-shaped by the technologies around us - a time when you can hail a ride using your phone and see outer space through a small screen. Because the term digital doesn’t quite capture it all. You won’t see ‘digital’ in our action plan title, and that’s on purpose. Dante Alighieri Message from the Chief Digital OfficerĬhief Digital Officer and Deputy Minister Responsible for Digital Government Share your input with us online using the hashtag #OntarioDigital.įrom a little spark may burst a flame. True to our ‘lean startup’ form, it is our hypothesis of how we might achieve our key priorities. Imagine a force of 60,000+ people-centred designers working side-by-side, solving for good. The Ontario Digital Service is here to help you think ‘digital’ and deliver, together. It will take all of us, across government, to get the job done. Together with a mindset that values empathy, experimentation, curiosity, creativity, agility, openness and collaboration. We will need common platforms, open formats, shared data, new approaches and internal processes that unpack complex human challenges into small components to be explored, tested and continuously improved with the users of those services. A consistent, inclusive and delightful online experience. The goal is simpler, faster and better end-to-end services across a people-centered government. TL DR – We are redesigning government for a digital world To all the people of public service, who are making good change
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